WE’RE HERE TO HELP

Your order matters to us. If an update is unclear or something doesn’t look right, our team can take a closer look.

No tracking updates yet?

Updates may take time to appear after a tracking number is created. Check the number in your shipping confirmation. If the status remains unclear, contact our team.

Marked delivered, but not received?

We’re sorry your parcel hasn’t reached you. Contact our team with your order number so a person can review the delivery details. A delivered scan alone cannot confirm that you received it.

Need help with an item or a return?

For a damaged or incorrect item, a return, or a refund request, our team needs to review your order. Please contact us before sending an item back.

Contact Liftiva Care

Shipping information · Returns & refunds
Delivery estimates are not guaranteed arrival dates.